Jabatan Imigresen Malaysia Logo

Malaysia

Services & Operations

Offices and Service Counters

Updated: January 2025
By Jabatan Imigresen Malaysia
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IMI provides services nationwide through headquarters, state offices, district branches and UTC counters. Find locations and operating hours on our official portal.

Global Presence

Selected services are also available online through MyIMIv2 with continued expansion planned.

Key Functions

  • Service Delivery: Passport, visa, permit and pass services
  • Customer Support: Public inquiries and status checks
  • Compliance: Enforcement and investigation functions
  • Stakeholder Engagement: Collaboration with agencies and industry

Service Channels

Access IMI services via:

  • MyIMIv2 online portal
  • State offices and branches
  • UTC counters
  • Approved kiosks and partners

Our officers are committed to integrity and professionalism in serving the public.